Seller guide
Write clear payment instructions for buyers
What is this?
Help customers pay correctly the first time with simple notes and the right checkout checkboxes.
Step-by-step
Open Payment tab
Open Store profile → Payment tab. Your methods are listed under Ways to pay.
Edit a method
Tap Edit on a method row (GCash, bank, PayPal and so on). Confirm Account details (name, number or email, QR) are correct.
Add reference instructions
In Instructions for customer, tell buyers to use their order number or full name in the transfer reference and to pay the exact checkout total.
Understand the Active checkbox
Active turns the method on for checkout. Inactive methods are hidden from the payment selection screen — customers cannot choose them.
Understand Show at checkout
Show at checkout controls whether payment details appear on the checkout page before the order is placed. When off, customers can still pick the method later, but account/QR details show on order tracking instead.
Understand receipt checkboxes
Require receipt upload before order placement makes customers attach a payment screenshot before they can place the order, when an amount is due now (it needs Show at checkout on). If payment is due later, checkout does not request a receipt. For GCash, Require valid GCash receipt scan before order placement adds automated checks on reference and your GCash number before the order can be placed. Both checkboxes are Pro features; on other plans they stay off.
Bank transfer: mask account name
For bank methods, Mask account name at checkout hides part of the account name on checkout. Leave it off unless you intentionally want a masked name — most sellers keep the full name visible so transfers go to the right account.
Save payment methods
Tap Save payment method under the form; it saves right away. Back under Ways to pay, the note under the method's name (for example Receipt required or Details hidden at checkout) shows what you chose. Checkout uses the same Receipt required label.