Seller guide
Write clear payment instructions for buyers
What is this?
Help customers pay correctly the first time with simple notes and the right checkout checkboxes.
Step-by-step
Open Payment tab
Tap Store → Payment tab. Title: How can customers pay you?
Edit a method
Tap Edit on a GCash, Maya, bank, or QR row. Confirm Account details (name, number, QR) are correct.
Add reference instructions
In Instructions for customer, tell buyers to use their order number or full name in the transfer reference and to pay the exact checkout total.
Understand the Active checkbox
Active turns the method on for checkout. Inactive methods are hidden from the payment selection screen — customers cannot choose them.
Understand Show at checkout
Show at checkout controls whether payment details appear on the checkout page before the order is placed. When off, customers can still pick the method later, but account/QR details show on order tracking instead.
Understand receipt checkboxes
Require receipt upload before order placement blocks the Confirm step until a screenshot is attached (only when Show at checkout is on). For GCash, Require valid GCash receipt scan before order placement adds automated checks on reference and your GCash number before the order can be placed.
Bank transfer: mask account name
For bank methods, Mask account name at checkout hides part of the account name on checkout. Leave it off unless you intentionally want a masked name — most sellers keep the full name visible so transfers go to the right account.
Save payment methods
Tap Save payment method on the row you edited, or Save payment methods at the bottom. Check the badges Receipt before order vs Receipt optional match what you intended.