Folivo Help Center
Step-by-step guides
Forgot a step? Browse guides organized by your journey — from signing up and going live to daily orders and shopper checkout. Each guide walks you through exactly what to do.
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Discover & join Folivo
Learn what Folivo is and create or access your seller account.
4 guides
What is Folivo?
4 stepsFolivo is a Philippine commerce platform that helps local businesses, freelancers, and rental owners sell online with their own storefront.
Read guide →Join Folivo (signup or early access)
4 stepsLearn when to create an account immediately versus joining the early-access setup batch.
Read guide →Explore demo stores
4 stepsBrowse sample Folivo storefronts to see how listings, checkout, and store profiles look before creating your own.
Read guide →Sign in to your seller account
5 stepsSign back in with your verified mobile number, OTP, or passkey to manage your store.
Read guide →
First-time onboarding
Complete the 6-step wizard to create your account and first listing.
6 guides
Choose your listing type
4 stepsPick whether your first listing is a physical product, a service, or a rental during onboarding.
Read guide →Upload your first listing photo
4 stepsAdd a clear photo of what you sell so customers know what to expect.
Read guide →Add listing name, price, and details
6 stepsEnter the title, price, category, and description for your first listing.
Read guide →Enter your mobile number
4 stepsProvide your Philippine mobile number to create your seller account.
Read guide →Verify your phone with OTP
4 stepsEnter the one-time code sent to your phone to create your account and first listing draft.
Read guide →Finish setup and open your dashboard
5 stepsComplete onboarding and land on your seller dashboard with a go-live checklist.
Read guide →
Store setup & go live
Finish required todos and publish your storefront.
14 guides
Verify your phone number
5 stepsConfirm your mobile number in Security settings so you can sign in and receive order alerts.
Read guide →Set your store name
5 stepsReplace the default name (e.g. Shop 1234) with your real business name customers will recognize.
Read guide →Add profile and cover photos
5 stepsUpload a profile photo (logo or face) and a cover photo that represent your business on your storefront.
Read guide →Add business address and map pin
4 stepsEnter your street address and place the map pin where customers or couriers can find you.
Read guide →Choose pickup or delivery
5 stepsTurn on customer pickup, local delivery, or both — and set fees you can honor consistently.
Read guide →Add opening hours
4 stepsTell customers when you're open for orders, pickup, or visits.
Read guide →Choose your business category
4 stepsSelect the category that best describes your business for Discover and SEO.
Read guide →Set up payment methods (GCash, Maya, bank, QR)
7 stepsAdd at least one active online payment method besides cash so customers can pay you digitally.
Read guide →Add support email or show phone on storefront
4 stepsGive customers a way to reach you from your public store page.
Read guide →Publish at least one active listing
4 stepsActivate one product, service, or rental so customers have something to buy.
Read guide →Set lease or rental terms on listings
5 stepsConfigure minimum stay, deposit, lease months, or checkout mode on rental listings.
Read guide →Walk through the go-live wizard
9 stepsUse the step-by-step Go live wizard to finish required store setup and review before publishing.
Read guide →Publish your storefront
5 stepsMake your store public so customers can browse and place orders.
Read guide →Share your store link
5 stepsCopy and share your storefront URL on social media, Messenger, and with repeat customers.
Read guide →
Manage listings
Add and maintain products, services, rentals, and digital goods.
10 guides
Add a physical product
7 stepsCreate a product listing with photos, price, and stock for items you ship or hand off.
Read guide →Add sizes, colors, or variants
6 stepsOffer multiple options like size or color with different prices or SKUs.
Read guide →Add a digital product (ebook, file, link)
5 stepsSell downloadable files, external links, or manually delivered digital goods.
Read guide →Add a service listing
6 stepsList a service with engagement type, pricing, and optional scheduling.
Read guide →Add a short-term rental
6 stepsList equipment, venues, or stays with booking dates, deposit, and rental terms.
Read guide →Add a property lease listing
6 stepsList condos or apartments with lease months, advance rent, and tenant checkout.
Read guide →Use AI to write listing copy
4 stepsGenerate title and description from your listing photo using AI credits.
Read guide →Take and upload clear listing photos
5 stepsAdd multiple high-quality photos so customers know exactly what they are buying.
Read guide →Turn a listing on or off
4 stepsHide listings temporarily without deleting them when out of stock or on break.
Read guide →Update prices and stock
5 stepsKeep prices and inventory accurate to avoid order issues.
Read guide →
Configure your store
Delivery, payments, notifications, SEO, and Discovery settings.
9 guides
Edit store name, logo, and description
5 stepsUpdate how your business appears on your public storefront.
Read guide →Set delivery zones and fees
6 stepsDefine where you deliver and how much you charge per zone.
Read guide →Add pickup locations and instructions
6 stepsTell customers exactly where and when to pick up orders.
Read guide →Set courier options and zone rates
5 stepsUse published courier guides or custom rates for nationwide shipping.
Read guide →Write clear payment instructions for buyers
8 stepsHelp customers pay correctly the first time with simple notes and the right checkout checkboxes.
Read guide →Set default order messages and timezone
5 stepsConfigure default notes and timezone for order handling on this store profile.
Read guide →Configure SMS alerts for orders
5 stepsChoose which order events send SMS to you or customers.
Read guide →Improve Google visibility (meta, GSC)
5 stepsSet SEO title and description and connect Google Search Console.
Read guide →Promote listings in Folivo Discover
5 stepsSpend Discovery Credits to boost visibility in marketplace search.
Read guide →
Daily operations
Orders, fulfillment, payments, rentals, and reports.
14 guides
View and manage incoming orders
5 stepsUse the Orders inbox to see new orders, bookings, or requests.
Read guide →Confirm a new order
5 stepsAcknowledge a new order so the customer knows you received it.
Read guide →Review and verify payment screenshots
5 stepsCheck GCash, Maya, or bank transfer proofs before fulfilling online-paid orders.
Read guide →Move orders through statuses
5 stepsUpdate order status as you prepare, ship, or complete each order.
Read guide →Prepare and hand off pickup orders
5 stepsGet pickup orders ready and mark them collected when the customer arrives.
Read guide →Pack and ship delivery orders
5 stepsPrepare packages and update status when handed to courier or rider.
Read guide →Deliver digital products after payment
5 stepsIssue download links or entitlements once payment is verified.
Read guide →Manage service bookings and schedules
5 stepsTrack service appointments from booking through completion.
Read guide →Send and confirm custom quotes
5 stepsProvide pricing for custom services and get customer approval before work starts.
Read guide →Manage rental pickup and return
5 stepsTrack rental periods from handoff through return and deposit release.
Read guide →Manage leases and rent periods
5 stepsView long-term leases and rent billing periods for property rentals.
Read guide →Send a tenant rent payment link
5 stepsShare a pay-rent link so tenants can submit rent through Folivo.
Read guide →Use the orders calendar view
4 stepsSee bookings and fulfillment dates on a calendar.
Read guide →Export order reports (CSV)
5 stepsDownload order data for accounting or analysis.
Read guide →
Customer engagement
Inquiries, reviews, followers, and activity.
4 guides
Reply to pre-sale inquiries
5 stepsAnswer quote requests and questions before customers place an order.
Read guide →Read and reply to customer reviews
5 stepsBuild trust by responding to feedback on your store.
Read guide →View store followers and their orders
4 stepsSee who follows your store and their order history.
Read guide →Check order alerts and activity
5 stepsStay on top of notifications for orders, reviews, and account updates.
Read guide →
Team, account & billing
Team access, security, plans, credits, and support.
9 guides
Invite team members
5 stepsAdd staff who can help manage orders, listings, or settings.
Read guide →Admin, manager, and staff permissions
4 stepsLearn what each team role can do in your store.
Read guide →Accept a team invitation
4 stepsJoin a store as a team member using your phone number.
Read guide →Change your mobile number
5 stepsUpdate the phone number you use to sign in and receive alerts.
Read guide →Set up passkeys for faster sign-in
5 stepsUse device biometrics to sign in without SMS codes.
Read guide →Manage your Folivo plan and billing
5 stepsView plan limits, upgrade, and manage subscription payment.
Read guide →Buy AI, SMS, and Discovery credits
5 stepsPurchase add-on credits for AI listing copy, SMS packs, and Discover promotion.
Read guide →Set up webhooks and API credentials
5 stepsConnect external systems with API keys and webhook subscriptions.
Read guide →Contact Folivo support
4 stepsReach a real person when you need platform help.
Read guide →