Seller guide
Confirm a new order
What is this?
Accept a new order so the customer knows you received it.
Step-by-step
Find new orders
Open Orders and tap the Needs action tile, or the New request status chip.
Open the order
Tap the order. Check the items, customer, phone and whether it's pickup or delivery.
Check the payment
For online payments, check Payment receipt review for an uploaded receipt. Cash orders can be confirmed right away.
Add a note (optional)
In What should you do next?, tap Add a note for the timeline and type a message. It is sent with your next status change, and the customer sees it on their order page.
Confirm
Tap Mark Confirmed (product orders) or Confirm request (service requests).