Seller guide
Confirm a new order
What is this?
Acknowledge a new order so the customer knows you received it.
Step-by-step
Open Orders
Tap Orders in the bottom nav. Turn on Needs action or filter status to New.
Tap the new order
Open the order detail page. Check items, customer name, phone, and fulfillment method.
Review payment status
For online payment, check if payment proof is attached. For cash orders, you can confirm immediately.
Mark Confirmed
In What should you do next?, tap Mark Confirmed (product orders) or Confirm request (service requests).
Add a note (optional)
Before changing status, enter text in Note for next update (optional) — it appears on the customer's timeline.