Seller guide
Review and verify payment receipts
What is this?
Check the receipt a customer uploads before you fulfill an online-paid order.
Step-by-step
Find orders with a receipt
Open Orders and tap the Needs action tile. Orders with a receipt waiting for you show a Receipt to check badge, whatever their status.
Open the order
Tap the order and go to Payment receipt review. A receipt waiting for you shows Needs review.
Check the receipt
Open the uploaded image and check the amount, reference number and receiving account against your payment details. On the Pro plan, receipt checks also show an Automated receipt readout to compare with.
Approve
If it matches, tap Approve payment.
Reject with a reason
If something is wrong, type the reason in Reject note (optional) and tap Reject payment. Reject with suggested reason sends your note, or the suggested reason if the note is empty.
Fulfill after approval
After you approve, hosted digital files unlock and you can move the order to the next status, such as Mark Confirmed or Mark Preparing.