Seller guide

Reply to messages and quote requests

What is this?

Chat with customers in Messages before they order, and keep track of each one as a lead.

Turn on messages
Open Store profile → Contact & location, turn on Let customers message you, then tap Save changes. Your store page and listings then show a Message button. It is off until you turn it on. You can also tap Turn on Messages on the banner in Messages.
Open Messages
Tap Messages in the bottom bar or the sidebar (`/messages`), then the Customers tab. Use the filters All, Unread, New leads, Follow up, Won and Archived to find a chat.
Reply
Open a conversation, type in Write a message… and tap send. Customers write to you while signed in, so they read your reply in their own Folivo Messages.
Quote requests without an account
A conversation marked Quote request from someone who wasn't signed in can't get replies in Folivo. Tap Call or Text instead.
Track the lead
In Lead details (on phones, tablets and smaller laptops, tap Lead at the top of the chat first), pick the Stage: New lead, Contacted, Negotiating, Won or Lost. Set a Follow up date and add Private notes that only your team sees.